Соображения знать о пинко
Соображения знать о пинко
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We had contacted GetSlots, who had stated that the player had not completed the verification process. The player had provided the necessary documents via email, as he couldn't log into his closed account. The casino then had processed his refund, which the player confirmed he had received. The issue had been successfully resolved and the complaint had been closed.
The player from Portugal had deposited approximately 22 euros' worth of BNB into an online casino, but the funds were not credited to his account. Despite having provided the necessary documentation, there had been no progress after five days and the player had received no communication from the casino.
The issue was eventually resolved as the casino offered the player compensation in the form of a bonus as a gesture of goodwill.
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The player was asked to complete KYC verification, which was accepted, but the payout was delayed. After continuous follow-up, the casino confirmed the refund was processed. The player received the transaction confirmation and informed the Complaints Team, leading to the complaint being marked as resolved.
The player from Italy had experienced a delay in their second withdrawal of €3000 from the casino. Despite successfully re-verifying their account, the withdrawal was still pending after 48 hours. The player also reported that they couldn't cancel the withdrawal on their own.
The player from Germany has been experiencing difficulties withdrawing her winnings due to ongoing verification.
The пин ап player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
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The player from the Netherlands has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.